Helping Older Workers Realize Their Full Organizational Potential: A Moderated Mediation Model of Age and IT-Enabled Task Performance
研究发现老年员工信息技术任务绩效较低的原因是信息处理速度下降，信息技术经验和自我效能可缓解负面影响，而信息技术过载和使用成本则加剧影响，并提出了五种组织干预措施。
Evidence shows that older users have lower performance levels for IT-enabled tasks than younger users. This is alarming at a time when the workforce is rapidly aging and organizational technologies are proliferating. Since the explanation for these lower performance levels remains unclear, managers are not sure how to help older users realize their full potential as contributors to organizational success. The research model presented here identifies the declining information-processing speed of older workers as the cause of their reduced capacity to perform IT-enabled tasks. According to the model, IT experience and IT self-efficacy reduce the negative impacts of this decline, whereas IT overload and the effort cost of IT use aggravate them. To test the model, data were collected using three complementary studies. The results supported the model and indicated five ways that organizations can help older users improve their capacity to perform IT-enabled tasks. Additional data collected in interviews with human resources directors confirmed the relevance of these solutions.