Affective Reward and the Adoption of Group Support Systems:Productivity Is Not Always Enough
研究发现群体支持系统虽提升生产力，但用户因缺乏情感奖励而抵抗采用；本文构建并验证了情感奖励的测量工具，并报告了首次实验室研究结果。
:Research shows that group support systems (GSS) have dramatically increased group productivity. However, researchers in the field discovered that users sometimes find themselves feeling emotionally unfulfilled despite exceptionally good results; users report a loss of the affective reward often associated with a challenging meeting where they struggle and succeed. This lack of engagement has been shown to be a cause of user resistance to adopting GSS technology. Team effectiveness may be reduced over time as users seek less-effective but more-gratifying alternatives. This paper frames affective reward as a function of excitation transfer. It describes the development and validation of an instrument to measure affective reward, and presents the results of the first laboratory investigation of the construct.