Stress Dynamics of Information Systems Managers: A Contingency Model
对109名信息系统管理者的实地研究发现，工作超负荷是感知工作压力的主要来源，组织情境因素显著影响压力与满意度，而技术复杂性则无显著关联。
A field study of 109 information systems (is) managers explores the relationship among organizational characteristics, job satisfaction, and work stress. The results indicate that work overload is the major source of perceived is work stress, followed by role conflict, job-induced anxiety, and then role ambiguity. Four organizational contextual factors—Is climate, clarity and sharing of organizational mission, quality of work life, and flexibility of organizational processes—were found to influence signiftcantly work stress and job satisfaction as perceived by is managers. As expected, job satisfaction was signiftcantly related to is work stress while is technological sophistication was not related to is stress or job satisfaction factors. Contrary to predictions, neither the clarity and awareness of organizational policies nor the quality of is resources were found to have impact on any is stressor.