Stakeholders' engagement in the business strategy as a key driver to increase companies' performance: Evidence from managerial and stakeholders' practices
通过对61家意大利公司的多案例研究，探索影响利益相关者感知的战略维度和价值驱动因素，并说明如何将其整合到绩效管理系统中，以提升公司绩效。
Abstract Stakeholders' engagement at a strategic level represents one of the key dimensions that affects companies' performance, directly impacting on the decision‐making process. Despite many theoretical studies focused on the relevant role of stakeholders' engagement in the value creation process of organizations, many issues are not adequately addressed in managerial practices. Based on a multiple case study with 61 Italian companies from different sectors, (1) we explore the main strategic dimensions and connected value drivers that affect stakeholders' perception, and (2) we illustrate a suitable way to strategically integrate stakeholders' perception drivers in the performance management system (PMS) implementation. According to the contribution of the managers and selected stakeholders of the companies involved in the study, we propose a framework to support a more comprehensive development of the key dimensions that influence stakeholders' engagement (sustainable development, organizational drivers, cultural context, and digital transformation) at a strategic level.