Value co-creation on a shared healthcare platform: Impact on service innovation, perceived value and patient welfare
基于DART框架，研究共享医疗平台上的价值共创如何影响服务创新、感知价值和患者福利，对251名患者的数据分析证实了框架要素的关键作用。
The exponential rise of sharing economy has accelerated the growth of shared healthcare platforms in recent times. Although a shared healthcare platform transforms the exchange of service offerings, insight remains elusive regarding its value co-creation (VCC) dynamics and their effects. Drawing on the DART (dialogue, access, risk assessment, transparency) framework, this study frames the overall effects of VCC on perceived service innovation, perceived value and patient welfare. Data were collected from 251 patients from a shared healthcare platform. The findings confirm the elements of the DART framework as the antecedents of VCC of a shared healthcare platform, which significantly influence critical service outcomes.