A Dialogic Perspective on Managing Knowledge Differences: Problem-solving while building a nuclear power plant safety system
通过研究核电站安全系统建设团队的问题解决过程,发现专家如何通过对话方式处理知识差异,揭示了知识整合路径产生的条件。
To manage knowledge differences, existing research has documented two sets of practices: traversing and transcending knowledge boundaries. What research has yet to explore, however, is the dynamics through which traversing or transcending practices emerge in response to a particular problem situation. Using a qualitative, inductive study of the problem episodes encountered by groups of experts working on a large-scale project to build the safety system for a nuclear power plant, we observed that the emergence of traversing or transcending depended on how experts interpreted problems and initiated dialogues around specific problems. Our work provides insight into the condition through which knowledge integration trajectories may emerge.