管理知识差异的对话视角:建设核电站安全系统时的解决问题过程

A Dialogic Perspective on Managing Knowledge Differences: Problem-solving while building a nuclear power plant safety system

ORGANIZATION STUDIES · 2021
被引 7
人大 AFT50ABS 4

中文导读

通过研究核电站安全系统建设团队的问题解决过程,发现专家如何通过对话方式处理知识差异,揭示了知识整合路径产生的条件。

Abstract

To manage knowledge differences, existing research has documented two sets of practices: traversing and transcending knowledge boundaries. What research has yet to explore, however, is the dynamics through which traversing or transcending practices emerge in response to a particular problem situation. Using a qualitative, inductive study of the problem episodes encountered by groups of experts working on a large-scale project to build the safety system for a nuclear power plant, we observed that the emergence of traversing or transcending depended on how experts interpreted problems and initiated dialogues around specific problems. Our work provides insight into the condition through which knowledge integration trajectories may emerge.

知识管理组织学习知识整合项目管理核工程