‘I do not want to be one of her favourites’. Emotional display and the co-production of frontline care services
研究共同生产如何与一线员工设定的情感表达规范互动，通过丹麦案例揭示情感亲疏影响共同生产的有效性和可持续性，对公共服务管理者有参考价值。
Co-production has been introduced into many public services, reshaping traditional roles of frontline staff and service users. This study investigate how co-production processes interact with norms of emotional display set by staff. A continuum of staff-user relationships is developed, highlighting variations between display rules which set norms of emotional closeness versus distance. This continuum is used empirically to explore relationships as frontline care services introduce co-production initiatives. Data from a Danish case illustrate that emotional closeness/distance can influence the effectiveness and sustainability of co-production. This finding contributes to understanding of the factors which underpin enduring co-production in public services.