The Innovative Impact of Trust in Social Government: An Analysis During COVID-19 Crisis
研究了疫情期间对社交政府的信任如何影响人们的社区责任感和继续互动意愿，发现信任解释了风险感知37.5%的变异，并与风险感知共同预测社区责任感51.7%的变异，三者共同解释继续互动意愿52.5%的变异。
This article investigates previously unexamined elements of the impact of trust in Social Government (s-government) on people's sense of community responsibility and their willingness to continue interacting with them during pandemic crises. It also examines the influence of the sense of community and risk perception on intentions to continue interacting. Data were obtained from 493 participants using an online questionnaire. Structural equation modeling was employed for analyzing the data and testing the research model. The findings confirm the impact of trust in s-government on the sense of community, risk perception, and citizens’ willingness to continue interacting with s-government. The findings also show that risk perception and sense of community significantly impact people's intentions to continue interacting. The results show that trust in s-government accounts for 37.5% of variances of risk perception. Trust in s-government and risk perception explain 51.7% of variances of sense of community. The results also show that trust in s-government, sense of community, and risk perception predict 52.5% of variances of citizens' intentions to continue interacting with s-government. Our article adds valuable insights to the literature of s-government, trust, sense of community, and risk perception during unprecedented crises. It also presents valuable guidance for public administrators developing active s-government solutions during pandemics.