From recovery resilience to transformative resilience: How digital platforms reshape public service provision during and post COVID-19
研究政府数字平台如何帮助城市从疫情中的恢复韧性过渡到疫情后的转型韧性，基于中国嘉兴市“微家园”平台的案例分析，识别出四个关键条件。
This paper investigates how government-sponsored digital platforms facilitated the transition from recovery resilience during COVID-19 to transformative resilience of city-level service provision post COVID-19. Using an in-depth case study of the Weijiayuan platform implemented in the Jiaxing City of China, we found that digital platforms played critical roles in both stages of COVID-19 and helped facilitate the transition from recovery resilience to transformative resilience. This transition was made possible by four conditions: adopting and experimenting digital platforms with public entrepreneurship, achieving a critical mass of usership, incentivizing the coproduction of public services, and generating accountability mechanisms for government responsiveness.