Undesirable framing effects in information systems projects: Analysis of adjective usage in IS project business cases
分析了荷兰政府20个大型信息系统项目商业案例中的形容词使用，发现新系统被正面描述而现有系统被负面描述，这种框架可能潜意识地引导决策者偏向投资新项目。
Many information systems (IS) projects encounter significant problems. The literature suggests that decision-makers can be misled by overoptimistic estimates. We argue that such overoptimism may also be present in the choice of language in business cases. In this study, we analyzed the usage of such framing in 20 business cases for large IS projects of the Dutch government. Our findings show that newly proposed systems are systematically framed using positive adjectives, whereas the existing systems are framed using negative adjectives. This pattern of framing may subconsciously bias the decision-makers toward investing in new IS projects.