Exploring user co-regulation of public services: insights from the Grenoble water user committee
通过格勒诺布尔水务案例的定性分析，揭示了用户在共同生产服务中参与监管的三种活动（信息处理、标准制定和行为改变），并指出有效的共同监管需要活跃的公民社会与地方决策者的紧密关系。
The co-production of public services by users and professionals has been the subject of much discussion. By contrast, we know little about how users engage in the regulation of co-produced services, a process we call co-regulation. Relying on the concept of civil regulation, our qualitative case study analysis of the Grenoble water services reveals three activities at play in co-regulation: information processing, standard-setting and modifying behaviours. Moreover, we highlight boundary conditions for co-regulation to be effective and contribute to value co-creation, namely an active civil society and strong relationships with local decision-makers.