旅游记忆、情绪修复与行为意向

Tourism memory, mood repair and behavioral intention

Annals of Tourism Research · 2022
被引 110 · 同刊同年前 2%
ABS 4

中文导读

通过两项实验,研究了旅游记忆如何修复情绪,以及记忆特征对情绪和行为意向的影响,对旅游体验管理有参考价值。

Abstract

Recall of tourism experiences evokes pleasant affect tied to the trip, which leads to mood and behavioral intentions. Based on experimental design with two studies, this research investigates the mood-repairing role of tourism memory, memory characteristics, and affective and behavioral consequences of tourism memory. Study 1 confirmed that both positive and negative mood groups recall positive tourism memories, and the effect of mood repair motivation on tourism memory valence is moderated by mood state. Study 2 identified tourism memory characteristics and the effect of tourism memory valence on mood and behavioral intentions. Findings contribute to the literature on relationships between tourism memories, mood and behavioral intentions, and inform tourism organizations on how to use tourism memories for experience management.

旅游管理消费者行为情绪心理学记忆研究