Uncovering a new form of digitally-enabled agility: an improvisational perspective
研究提出并实证检验了即兴敏捷性作为一种应对意外事件的敏捷类型，通过四个探索性案例发现组织可利用现有持续敏捷机制支持即兴敏捷，并通过学习将即兴敏捷用于持续敏捷。
Agile organisations address changes with ease and speed. These changes are tackled through the concept of ongoing agility, using a sense-respond process, composed of sensing, decision-making, and acting. Increasingly, however, unexpected events require a different agility response. In this study, we propose and empirically examine how improvisational agility – conceptualised as organisation improvisational capability, the ability to sense and respond to unexpected events with speed and creativity – is a type of agility better suited for unanticipated events. Specifically, we focus on the improvisational agility sense-respond process. Using four exploratory cases, we find that organisations can leverage existing ongoing agility mechanisms for improvisational agility and, through learning, can leverage improvisational agility in ongoing agility. We also explain how different components of information management capability support improvisational agility, depending on the unexpected events and the need for speed or creativity.