The complexities of digitization and street-level discretion: a socio-materiality perspective
通过定性案例研究，从社会物质性视角分析数字化对街头官僚自由裁量权的影响，发现用户与技术互动产生的可供性和约束、上下级关系重构以及系统与街头层面裁量权的辩证关系。
This study contributes to the debate on eGovernment and street-level discretion by using a qualitative case study of digitization at a street-level bureaucracy. This study advances this debate in three ways. First, we argue that the impact of digitization on street-level discretion can be best understood by examining the affordances and constraints that emerge relationally through the interactions between users (social) and technology (material). Second, subordinate-supervisor relations shape how street-level bureaucrats exercise discretion, and the introduction of technology reconfigures these relations. Third, system-level and street-level discretion shape rather than displace each other through a dialectic relationship.