The impact of brand communities on public and private brand loyalty: A field study in professional sports
通过英国职业篮球队品牌社区的在线调查，发现品牌社区认同对公开和私下品牌忠诚度有直接正向影响，并完全中介品牌认同与消费者行为的关系。
This research examines the role that brand community plays in the relationship between brand identification and brand loyalty. A theoretical framework was developed and tested using an online survey in the brand community of a UK professional basketball team. Study results reveal that consumers’ brand community identification has a significant direct relationship on both public and private brand loyalty. It also shows that brand community identification fully mediates the relationship between brand identification and consumer behavior towards the brand, which is enacted both publicly and privately. The study adds to academic understanding of brand identification, brand community theory, and the importance of the differentiation of public and private brand loyalty, whilst providing guidance for branding practitioners.