Order Now, Pickup in 30 Minutes: Managing Queues with Static Delivery Guarantees
研究了在线订餐服务中如何管理队列，以在承诺取餐时间的同时保持食品新鲜度，最大化客户满意度。
The shift in the restaurant industry toward digital ordering argues for major changes in how orders are managed. The main difficulty in managing queues in online food-ordering services arises from the fact that, as opposed to dine-in customers, online customers are promised a pick-up time; customers are dissatisfied if the order is not completed by that time and are also dissatisfied if the order is completed much ahead of time because the food loses freshness. In “Order Now, Pickup in 30 Minutes: Managing Queues with Static Delivery Guarantees,” Farahani, Dawande, and Janakiraman propose and analyze strategies for managing queues in online food-ordering services with the goal of keeping customer satisfaction as high as possible.