The Path to Hedonic Information System Use Addiction: A Process Model in the Context of Social Networking Sites
研究了社交网站中享乐信息系统使用成瘾的演变过程，将其分为名义使用、强迫使用和成瘾使用三个阶段，并分析了心理需求、技术特征和自控机制的作用，对预防和干预成瘾有指导意义。
Addiction to hedonic information systems yields significant negative consequences for users. Although we know about the causes of addictions, particularly those related to individual differences, recent evidence suggests that addiction evolves gradually over time and is rooted in shared characteristics of users and technology. This paper provides a longitudinal perspective over how and why hedonic information systems (IS) use addiction develops. Based on our analysis, we break down this process into three phases characterized by different types of use, whether nominal, compulsive, or addicted. Each phase highlights salient psychological needs that motivate, technology features that enable, and affordances that are actualized into each type of use. We also provide a detailed account of individuals’ self-control mechanisms, explaining how deficiencies in sensing, comparing, or regulating behavior facilitate one’s transition toward addiction. These insights are applicable to other hedonic IS that are similar in terms of ubiquity and constant access through mobile apps. They point to heterogeneous (preventive or intervening) strategies that can be used to help people regain their control over use, depending on where they are in their trajectory toward addicted use. Our findings carry implications for the design of systems and features that can help reduce the likelihood of addiction development.