Intersectional identities and career progression in retail: The experiences of minority‐ethnic women
研究了英国零售业中少数族裔女性因性别、种族和宗教等身份交叉而面临的职业发展障碍，指出顾客与员工关系中的权力不平等加剧了她们的劣势。
Abstract Contributing to scholarship on diversity and inclusion (D&I) and careers within UK retailing, this paper documents the lived experiences of minority‐ethnic women working in retail. Given the extensive research on both the career obstacles faced by women in a highly feminized sector and the disadvantages experienced by minority‐ethnic workers in the UK labor market more broadly, consideration of social identity categories beyond gender and their impact on retailing careers in the existing literature is limited. Here we use intersectionality theory to explain how individual‐level identity categories, such as gender, ethnicity and religion, intersect with wider organisational practices, which disadvantage the career progression of minority‐ethnic women in UK retail. In a service‐driven sector dependent upon consumers, we conclude that there is a need to consider intersectional identity experiences and power relations within the customer‐employee relationship, as this disproportionately affects minority‐ethnic women and the realization of their career goals in retail.