‘He Pours Love and You Eat It’: A Psychoanalytic Study of Human Contact and Love in Affective Labour
基于伊斯坦布尔高档餐饮业的民族志研究，从精神分析视角分析情感劳动中的人际接触与爱，揭示无意识接触和社会文化表征如何通过“热爱工作”的伦理生产情感。
This psychoanalytic study of affective labour focuses on its two central elements: human contact and love. It is based on a multi-sited organizational ethnography of the fine dining sector in Istanbul, Turkey, where new restaurant areas known as ‘show kitchens’ place chefs in face-to-face contact with patrons. To understand the psychosocial processes of affective production, we analyse chefs’ and patrons’ experiences of encounters in and around ‘show kitchens’. We demonstrate that affect is produced through unconscious contact mediated by socio-cultural representations, which are hegemonized by the ethos of love for one’s job. We contribute to the extant literature on affective labour by studying the desirous interplay between producers and consumers of affect. Specifically, we theorize the role of the psyche in affective production, and offer a new, psychoanalytic conceptualization of affective labour. We conclude by discussing our conceptualization’s organizational and political implications.