Can Technology-Enabled Advanced Monitoring Systems Influence Individual Performance and Team Dynamics?
研究美国职业篮球联赛(NBA)采用的高级监控系统对球员个人策略和努力的影响,发现系统改变了球员策略(决策辅助作用)但未影响努力(决策影响作用),并提升了整体平均个人绩效,同时减少了团队内努力差异、增加了专业化程度。
Recent advancements in11 This research benefitted significantly from feedback from seminar participants at Universidad Autonoma de Madrid, Gavin Cassar, Patrick Ferguson, Matthias Mahlendorf (editor of the special issue) and two anonymous reviewers. This project was supported by the Kinsman Grant from the Faculty of Business and Economics at the University of Melbourne. Research assistance provided by Antonius Jaeger, Yile (Anson) Jiang and Laure Pavaday is much appreciated. technology have resulted in more sophisticated employee monitoring systems. We study the impact of a technology-enabled advanced monitoring system deployed by the National Basketball Association and explore whether it serves a decision-facilitating role and/or a decision-influencing role at the individual-level. We find that the system impacts players’ playing strategy (i.e. a decision-facilitating role), but not their effort (i.e. a decision-influencing role). The impact on playing strategy increases average individual performance across the entire sample. We also find that the effect is somewhat greater for lower ability individuals in the first year of implementation. At the team-level, we find that system adoption is associated with a smaller dispersion of effort and a greater degree of specialization among individuals in a team. Our study has implications for the use of technology-enabled advanced monitoring systems in a range of industries.