Improving Management Through Worker Evaluations: Evidence from Auto Manufacturing
在中国一家汽车制造厂进行随机实验，让工人每月评价管理者，发现此举显著降低工人离职率、提高团队生产率，并提升工人幸福感和福祉。
Abstract Using a randomized experiment with an automobile manufacturing firm in China, we measure the effects of letting workers evaluate their managers on worker and firm outcomes. In the treatment teams, workers evaluate their managers monthly. We find that providing feedback leads to significant reductions in worker turnover and increases in team-level productivity. In addition, workers report higher levels of happiness and well-being. The evidence suggests that these results are driven by learning by managers, leading to changes in their behavior and an overall better relationship between managers and workers.