诚实有回报吗？零售商提供的负面反馈对消费者产品选择和购物体验的影响

Does it pay to be honest? The effect of retailer-provided negative feedback on consumers’ product choice and shopping experience

• Aurélie Merle 通讯
• Anik St-Onge · 魁北克大学蒙特利尔分校
• Sylvain Sénécal