The Use of Soft Systems Methodology in the Development of a Simulation of Out-Patient Services at Watford General Hospital
研究了如何将软系统方法论用于开发医院门诊服务的计算机模拟，帮助管理者理解复杂流程并改进决策。
Brian Lehaney, Ray J. Paul, The Use of Soft Systems Methodology in the Development of a Simulation of Out-Patient Services at Watford General Hospital, The Journal of the Operational Research Society, Vol. 47, No. 7 (Jul., 1996), pp. 864-870