Dealing with Cynical Citizens
基于全国调查，研究公民对政府的愤世嫉俗程度，并探讨官员通过改善沟通、促进公众参与和提升政府效率来降低这种情绪的可能性。
This paper presents a theory of citizen cynicism concerning government and, based on a national survey, examines the extent of cynicism and the extent to which public officials can reduce the level of cynicism by adapting better communication strategies, improving public participation in derision-making, and enhancing government's reputation for efficiency and effectiveness.