Managing is Benefits for the 1990s
本文分析1990年代初管理者对IT投资合理性的担忧及现有方法，提出将IT置于战略业务思考中，并介绍一种效益层级矩阵工具，用于在业务背景下分析和综合IT项目效益。
This paper analyses the situation and suggests a way ahead. It is in three parts. The first part reviews the situation at the start of the 1990s. It identifies the growing concern of managers about justifying IT investment, and the methods which they currently use in their organizations to do so. The second part discusses the challenge facing managers, at the general level and in the field of Information Management. A major challenge is for IT/IS to be viewed within the context of strategic business thinking, the principles of which are described in this section. The third part of the paper outlines the response of managers and IT professionals in this area in the 1990s. A benefit-level matrix is described which can be used as a tool for both analysis and synthesis within the business context. Finally, there is some practical guidance about managing benefits alongside other aspects of IT projects.