MODERN MANAGEMENT TECHNIQUES IN THE DEVELOPING WORLD: THE CASE OF TQM AND ITS IMPACT ON WORKERS IN TURKEY
通过土耳其一家领先企业的案例，研究了全面质量管理对工作组织和工业关系的影响，发现该技术能惠及劳动者，但也给工人和工会带来新挑战。
We have recently seen the rapid dissemination of new management techniques such as TQM to the developing world, mainly through joint ventures. This paper hopes to throw some light on the impact of TQM on the organisation of work and industrial relations in a leading company in Turkey, and how it is experienced by employees. The case study illustrates that the extension of modern management techniques to developing countries can benefit labour. It also suggests that workers and unions face new challenges for which they may not be well prepared.