Simple Approximations for the GI/G/c Queue-II: The Moments, the Inverse Distribution Function and the Loss Function of the Number in the System and of the Queue Delay
本文为GI/G/c排队系统提供了计算系统中顾客数和队列延迟的矩、逆分布函数和损失函数的简单近似方法，对排队论研究和系统性能分析有用。
Haim Shore, Simple Approximations for the GI/G/c Queue-II: The Moments, the Inverse Distribution Function and the Loss Function of the Number in the System and of the Queue Delay, The Journal of the Operational Research Society, Vol. 39, No. 4 (Apr., 1988), pp. 381-391