A Critical Look at Expert Systems for Business Information Applications
本文指出当前用于商业信息和决策的专家系统远未达到宣称的智能水平，并讨论了其局限性及成功范围狭窄的问题，对评估专家系统在商业信息系统中的实际价值有参考意义。
This paper argues that, contrary to the expectations of researchers, academics and practitioners, current expert systems (ES) for business information and decision making applications are actually quite primitive and fall disturbingly short of claims of intelligence. The focus of the article is a discussion of the problems with expert systems and a realistic assessment of the narrow spectrum of ES successes. The problems seriously detract from the prospects of expert systems as practical enhancements to most present-day business information systems.