The Impact of Role Conflict/Facilitation on Core and Discretionary Behaviors: Testing a Mediated Model
研究检验了工作与非工作角色冲突对组织公民行为的影响，发现角色冲突直接降低OCB，且组织承诺中介了角色冲突与忠诚度维度的关系。
It was hypothesized that individuals perceiving high levels of conflict between their work and non-work life roles would exhibit reduced levels of organizational citizenship behaviors (OCB). A new measure of inter-role conflict and facilitation was tested on 169 full-time employed MBA students. Results primarily supported the direct effects of role conflict on OCB. However, organizational commitment was found to mediate the relationship between role conflict and the OCB dimension of loyalty. Research and organizational implications are discussed.