Distinguishing Control from Learning in Total Quality Management: A Contingency Perspective
提出全面质量管理应区分控制导向和学习导向两种方法，并基于权变视角分析不同情境下如何选择合适的方法，对管理者和研究者有参考价值。
Sim B. Sitkin, Kathleen M. Sutcliffe, Roger G. Schroeder, Distinguishing Control from Learning in Total Quality Management: A Contingency Perspective, The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 537-564