Evaluating Information Systems Projects: A Multidimensional Approach
本文回顾了传统的信息系统/IT投资评估方法及其局限性，并提出一个八阶段的多维评估框架来解决这些问题，适合关注IT投资回报和评估方法的研究者。
Evaluation of IS/IT investments is a notoriously difficult area. Some doubt that IT investments are ever really productive; others point to mismeasurement as a major reason for such a conclusion and for the so-called IT ‘productivity paradox’. The paper reviews traditional approaches to IS/IT evaluation, and discusses their limitations. An eight-stage, multidimensional approach is then put forward to address those limitations.