Conflict Management Strategies Used in Successful Family Businesses
基于59家家族企业的调查，发现相比非家族企业，家族企业冲突管理更复杂，合作、迁就、妥协策略对家族和企业都有较好效果，竞争和回避策略则带来负面结果。
This paper analyzes a survey of 59 family businesses. Findings indicate that in comparison to non-family businesses, family businesses have a more complex set of issues to consider when managing conflict. The integrative conflict strategies of collaboration, accommodation, and compromise produce relatively better outcomes for both family and business. Competitive and avoidance strategies can result in relatively negative outcomes for both business and family. High levels of collaboration contribute to positive outcomes for both family and business, and high levels of compromise and accommodation contribute to positive family outcomes. Based on a comparison of means, this paper identifies conflict management profiles for achieving positive outcomes for both business and family.