Boundary role spanning behavior, conflicts and performance of industrial product managers
研究了快速技术变革时期工业产品经理的绩效影响因素，发现环境不确定性、角色冲突和模糊性会阻碍绩效，对产品管理实践有启示。
While researchers have probed predictors of product managers' performance in consumer goods firms, few have looked at the performance of the industrial product manager. In this article, Steven Lysonski and Arch Woodside use path analysis to examine causal models of industrial product managers' performance during periods of rapid technological change. Key variables are analyzed, including the effects of environmental uncertainty, boundary spanning behavior, role pressures, role outcomes and two performance measures. A total of 69 industrial product managers from New Zealand Telecom completed a questionnaire that included both operational measures of the key variables and their overall job performance. The results suggest that most of the hypothesized relationships are supportable empirically. Performance was hindered by environmental uncertainty, role conflict, role ambiguity, tension and dissatisfaction. The authors discuss their study's implications for improving the effectiveness of product management practices.