Cost Analysis of the M/M/R Machine Repair Problem with Balking, Reneging, and Server Breakdowns
研究了在机器维修问题中，考虑顾客犹豫、放弃以及服务器故障情况下的成本分析，为管理者优化维修资源配置提供决策依据。
J.-C. Ke, K.-H. Wang, Cost Analysis of the M/M/R Machine Repair Problem with Balking, Reneging, and Server Breakdowns, The Journal of the Operational Research Society, Vol. 50, No. 3 (Mar., 1999), pp. 275-282