Predicting Psychological Empowerment Among Service Workers: The Effect of Support-Based Relationships
基于21家私人俱乐部292名服务员工的数据，发现同事和顾客的支持性关系能显著预测员工的心理授权，其中同事帮助和顾客支持对授权各维度影响最大。
Data from 292 service workers in 21 private clubs show that supportive peer and customer relationships are predictive of higher levels of employee experienced empowerment. Both organizational and employee-customer relationships accounted for significant variation in the dimensions of empowerment: meaningfulness, influence, and self-efficacy. Peer helping and supportive customer relationships were the two most influential predictors of all three empowerment dimensions. Implications for future research and for management practice are discussed.