A Theory of Quality Management Underlying the Deming Management Method
提出一个质量管理理论，作为戴明管理方法的基础，整合了过程管理、人力资源管理和知识管理，对管理学者和实践者理解质量管理的核心原理有参考价值。
John C. Anderson, Manus Rungtusanatham, Roger G. Schroeder, A Theory of Quality Management Underlying the Deming Management Method, The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 472-509