State‐trait communication apprehension dimensions and potential clients' responses to help offering ads
研究了状态和特质沟通焦虑如何影响潜在客户对求助广告的反应，发现特质焦虑降低求助热情，而状态焦虑反而提升热情，且高焦虑者对高互动治疗项目评价更高但使用意愿无差异。
The effects of state and trait communication apprehension's impact on potential clients' responses to help offering ads were investigated. Responses to help offering ads in general and to ads with different levels of communication intensive treatment programs were measured. The results indicate that trait apprehension is associated with diminished enthusiasm about help offering, whereas state apprehension is associated with increasing enthusiasm about help. The results also indicate that individuals with high state and state apprehension have different preferences for help offering programs than low apprehension individuals. Individuals with high state and high trait communication apprehension rated communication intensive programs (e.g., those with interactive role plays and videotaping) as most helpful, but were found to be no more likely to use those programs than other programs rated less effective. The findings are consistent with state-trait communication apprehension theory, and indicate that marketing psychological help-offering services may require segmenting promotional communications by problem dimensions and severity. © 1996 John Wiley & Sons, Inc.