The impact of social support on salesperson burnout and burnout components
研究了社会支持和应对策略选择如何影响销售人员倦怠的不同维度，强调在倦怠研究中应分别考察各维度而非仅用总体指标。
Previous research has shown that salesperson burnout affects sales productivity, employee retention, and job satisfaction. Although burnout has often been conceptualized as a multiple-component construct, research typically has approached the efficacy of burnout reduction techniques by using overall measures of burnout rather than by examining the effects of such techniques on individual burnout components. The present research investigates how social support and choice of coping strategy relate to burnout components, illustrating the need to consider such components when conducting burnout-related research. © 2000 John Wiley & Sons, Inc.