Clients' Critical Moments of Coaching: Toward a “Client Model” of Executive Coaching
研究了67位高管教练客户报告的关键时刻，发现这些时刻通常是积极的，与重要成果相关，但并非所有好教练都必需，且常涉及新领悟，据此提出基于客户视角的教练模型。
Sixty-seven past and present clients of executive coaching wrote to us about the critical moments they experienced, and we interviewed eight of these. Our analysis indicates that for clients critical moments are not obviously essential to all good coaching. When critical moments do occur, they are positive and linked with important outcomes for clients, unless clients had been provoked by what they see as unhelpful or insensitive actions by coaches. Critical moments frequently appear to involve new realizations, evidenced both by explicit reference and by metaphors used. We explore what these findings indicate about clients' experiences of executive coaching, and we propose a new model of coaching based on the client's perspective.