Reframing the Organization: Why Implementing Total Quality is Easier Said Than Done
探讨全面质量管理实施困难的原因，提出需要从认知层面重构组织框架，对管理者和学者理解变革障碍有参考价值。
Rhonda K. Reger, Loren T. Gustafson, Samuel M. Demarie, John V. Mullane, Reframing the Organization: Why Implementing Total Quality is Easier Said Than Done, The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 565-584