Rediscovering Satisfaction
通过消费者对科技产品的长期使用体验，研究发现传统满意度模型在某些情况下不适用，并提出了一个更全面、依赖情境的动态满意度过程。
The authors present a phenomenological and longitudinal investigation of satisfaction, as revealed through consumers’ ownership experiences with technological products. The study seeks to serve a provocative role in this mature research area by stepping back from the historically dominant comparison standards paradigm to question, invigorate, and, in certain ways, redirect satisfaction research along emergent lines. Although results show that the dominant paradigm of satisfaction and its competing models (i.e., those based on the confirmation/disconfirmation of preconsumption standards) are distinctly operative in some of the consumer cases, they are also found to be insufficient or even irrelevant in others. The authors consider several theoretical extensions in light of this learning and induct a new satisfaction paradigm. Overall, the findings support a more holistic, context-dependent, and dynamic process of satisfaction. This process is revealed as a multi-model, multi-modal blend of motivations, cognitions, emotions, and meanings, embedded in sociocultural settings, which transforms during progressive and regressive consumer–product interactions.