Bridging the User–is Gap: A Study of Major Information Systems Projects
研究分析了英国零售和电子行业12个重大信息系统项目，基于规范、组织和工作组特征构建整合模型，识别出促进用户与信息系统专业人员融合的关键成功变量。
A ‘culture gap’ between IS professionals and their business counterparts has been blamed for many of the problems and failures that have plagued systems development in the last four decades. A rich model of integration is developed based on normative, organizational and work group features. The model is utilized to analyse survey results and case studies of 12 major IS projects being implemented in the UK retail and electronics sectors. The research provides detailed profiles of goal, transitional and unhelpful practices and states, and highlights key success variables in achieving user–IS staff integration on major IS development projects.