Reaping the Benefits of a Responsive IT Department
基于一项大型国际调查，分析了IT部门缺乏认可与合作的组织根源，并借鉴成功企业经验提出了改善IT部门灵活性与响应能力的实际方案。
In many companies, the IT department fails to enjoy the recognition and cooperation its members feel it deserves. The authors contend that the root of this problem is organizational, citing evidence from a large scale international survey of IT professionals. They describe a number of specific organizational problems that contribute to the lack of understanding and impede the creation of a flexible and responsive IT department. They then outline a number of potential remedies for those organizational problems and discuss practical ways in which necessary changes might be made, based on the experience of companies which have already addressed the problem.