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情感与说服:愉悦度和唤醒度对态度形成和消息加工的影响

Affect and persuasion: The influence of pleasantness and arousal on attitude formation and message elaboration

Psychology and Marketing · 1997
被引 4
ABS 3

中文导读

研究了情感的两个维度(愉悦度和唤醒度)如何影响广告说服的效果和过程,发现愉悦度调节了卷入度与信息强度的交互作用,唤醒度则影响信息加工深度。

Abstract

In contrast to past research that viewed affect as unidimensional, this study examines the effects of affect's two primary dimensions, pleasantness and arousal, on ad-based persuasion outcomes (attitude favorability) and processes (degree of elaboration, thought positivity). After assessing their naturally-occurring levels of pleasantness and arousal, subjects were exposed to a persuasive communication and assigned to an involvement (low/high) by message strength (low/high) design. GLM analyses revealed that higher pleasantness accentuated the typical involvement X message interaction on attitude favorability, and that higher involvement enhanced message elaboration only when accompanied by higher pleasantness. Path analyses further suggested that (1) higher pleasantness enhanced message elaboration under higher involvement but decreased it under lower involvement, (2) under higher involvement, both pleasantness and arousal positively impacted thought positivity, and, (3) higher arousal decreased message elaboration only for the weaker message. The importance and implications of a broader than unidimensional view of affect in persuasion are discussed. © 1997 John Wiley & Sons, Inc.

消费者行为社会心理学广告说服情感研究