Successful is Innovation: The Contingent Contributions of Innovation Characteristics and Implementation Process
本文整合了信息系统实施中创新特征与实施过程两种理论，提出权变模型，并在澳大利亚州卫生系统的终端用户数据中部分验证：在高个人影响、低群体影响的情境下，创新特征对实施成功的贡献大于实施过程。
This paper unifies two apparently competing theories of information systems (IS) implementation by developing a model in which the contributions of innovation characteristics and implementation process theories are contingent upon the implementation context. To do this, we identify the different assumptions regarding the implementation context implicit in the two theories and, based on these differences, develop a contingent model within which to integrate the two theories. A partial test of the model within one particular context is reported using data collected from the end-users of an IS innovation introduced in a State health system in Australia. As hypothesized, we find that, within the context, characterized by high individual level impact and low group level impact, the contribution of innovation characteristics to implementation success is higher than that of implementation process.