Issues in Managing Information Technology
通过三个案例研究，探讨了先进信息技术的实施与管理问题，发现不同组织收益不同，且高层管理者的角色和投资方式对系统有效性有显著影响。
This paper describes three case studies which investigated issues relating to the implementation and management of advanced information technology. The benefits derived from information technology were found to vary from one organization to another. These studies provide further evidence to support earlier research findings that senior management has an important role to play in the effective exploitation of information technology, and that the investment approach taken by an organization has a significant effect on the development of computer-based information systems. The effectiveness of a system depends not only on applying the appropriate technology, but also on how successfully technical and behavioural issues are resolved.