Beyond comparisons—the role for the operational researcher in benchmarking
探讨运筹研究者如何参与最佳实践对标管理，描述对标活动范围，将其置于绩效改进大背景下，并强调权变方法的重要性，鼓励运筹研究者贡献专业技能提升对标效果。
This paper explores the possible roles for the operational researcher in best practice benchmarking. It describes the range of activities which are carried out in the name of benchmarking, locates this approach in the broader context of performance improvement, and notes some critical concerns including the need to adopt a contingency approach to performance improvement. The paper concludes by encouraging operational researchers to contribute their professional skills to enhance the effectiveness of benchmarking.