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问卷回复率研究设计效应的定量综述

A Quantitative Review of Research Design Effects on Response Rates to Questionnaires

Journal of Marketing Research · 1983
被引 219
人大 AFT50UTD24ABS 4*

中文导读

综合93篇期刊文章的497个回复率数据,定量评估了不同设计因素(如调查方式、激励类型、个性化等)对问卷回复率的影响大小。

Abstract

A comprehensive literature review of techniques used to increase response rates to questionnaires was conducted. Conclusions were based on arithmetic combination of 497 response rates found in 93 journal articles. Response rates were found to be increased by personal and telephone (versus mail) surveys, either prepaid or promised incentives, nonmonetary premiums and rewards, and increasing amounts of monetary reward. Other facilitators that increased responding were preliminary notification, foot-in-the-door techniques, personalization, and followup letters. Several facilitators were found to be ineffective. An estimated magnitude of effect was calculated for each design variation.

问卷设计调查方法回复率激励措施