Crossfunctional teams in product development: Accomodating the structure to the process
研究美国四家企业的跨职能产品开发团队，发现团队工作充满矛盾，其中一家企业通过持续调整组织结构来适应团队需求，取得了显著成效，为团队实施提供了管理启示。
This article reports the conclusions from a study of crossfunctional product development teams with emphasis on the implications for altering organizational structure to accommodate team process. A comparative study of teams in four U.S.firms, using anthropological and sociolinguistic methods, found that team work is inherently paradoxical. It poses numerous contradictions and paradoxes for individuals, teams, and organizations. At one of the research sites, tacit recognition of this reality and a conviction that teams were critical to product development led to a continuous accommodation of the organization to the requirements of team work and to impressive organizational outcomes. Conceptual and managerial lessons are drawn from this successful case and are offered here to help guide both future research and the actual implementation of team work in firms.