The Outsourcing of Information Services: Transforming the Nature of Business in the Information Industry
本文分析了企业外包或保留信息服务的决策结构，讨论了相关理论，并通过对多位首席信息官的深度访谈，识别了驱动外包决策的力量，详细阐述了外包关系的激励与抑制因素，提出了考虑外包选项的框架及管理外包供应商关系的建议。
The structure of the decision faced by a firm to outsource or to retain information services is developed in this paper. Theory regarding the decision structure is discussed and the results of in-depth interviews with a variety of chief information officers presented. Specifically, the forces that drive the outsourcing decision are identified, the incentives and disincentives of outsourcing relationships being addressed in detail. A framework for contemplating the outsourcing option is presented, followed by recommendations on managing relationships with outsourcing vendors.